[Webinar] NPS: Will Your Clients Be Your Advocates? - November 19th, 1:00 pm - 2:00 pm EST
By EsqSocial Corporation 05/11/20
Net Promoter Score (“NPS”) is arguably the gold standard and leading metric of customer loyalty for corporate America. Two-thirds of Fortune 1,000 companies have employed NPS surveys (with one CEO going so far as describing it as religion). It may make you wonder: what is all of this about, and most importantly, what’s our NPS? On one level the survey is one simple question, answered with a single number (on a 0-10 scale), and a comment if you’re lucky. On a deeper level, it’s so much more: it’s...
By: Association of Certified E-Discovery