With exclusion clauses and unfair terms, the house doesn’t always win

Exclusion clauses in consumer contracts must be adequately signposted, with their meaning and effect highlighted: Andrew Green v Petfre (t/a Betfred). In 2018, Andrew Green played a blackjack game on Betfred’s mobile app. After five hours, he had winnings of GBP 1,722,500.24. However, when he tried to withdraw his jackpot, he was prevented from doing so. Betfred informed him that there was a glitch in the game and refused to pay out. Mr Green issued a claim for the money....
By: Allen & Overy LLP

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