CFPB Student Loan Ombudsman: servicer errors plague student loan program
By EsqSocial Corporation 23/12/24
The CFPB’s Student Loan Ombudsman has released his annual report, again emphasizing complaint volume without investigating all complaints, suggesting that states should acquiesce when the Department of Education promulgates rules that exceed its statutory authority, and blaming servicers for communications issues caused in no small part by the Department of Education’s failure to provide clear directions and to set and adequately fund appropriate staffing levels for federal student loan...
By: Ballard Spahr LLP