How Do Your Internal Dispute Resolution Processes Stack Up?
By EsqSocial Corporation 23/12/24
Financial firms are required to maintain clear internal dispute resolution (IDR) processes to allow customers to seek redress where they are dissatisfied with the firm’s products or services. Access to fair, timely and effective IDR is an important tenet of consumer protection. Financial firms are required to acknowledge the receipt of a customer’s complaint within 24 hours and resolve standard complaints within 30 days....
By: K&L Gates LLP