Customer zapped with $3.5K charge for critique of Web retailer; its terms of use ban ‘disparagement’
By EsqSocial Corporation 20/11/13
Updated: A Web retailer has ignited an Internet firestorm by adding an anti-disparagement provision to its terms of use—and enforcing it. Customer Jen Palmer says she was caught between a rock and a hard place when Kleargear.com threatened to impose a $3,500 fine if she didn't take down…